What is gomoney?
Issuer gomoney is a digital financial service product (“The Platform”), developed by Go Financial Services Ltd through a collaboration with Sterling Bank Plc (“Sterling”). Sterling is a financial institution registered in Nigeria and is the issuer of all banking products offered on the gomoney app.These Terms & Conditions apply to the grant of access to and use of the Platform by the User. By registering and using this app, you agree to these terms and conditions. Meaning of words: 'We', 'Us' and 'Our' means Go Financial Services Ltd and Sterling 'User/you' is anyone who opens a gomoney Account. 'App' means the software we offer on compatible iOS and Android devices, with which you can transact on and otherwise access a gomoney account. 'ATM' means Automated Teller Machine 'Card' means a virtual card or Debit Mastercard issued to you by us, that bears the Mastercard symbol, which is linked to an account and can be used to undertake payment transaction. 'gomoney account' means a Personal account or wallet that exists on the gomoney Platform or a stored value account ('gomoney Account') in your name tied to your email and/or phone number when you register on the app. 'CBN' means Central Bank of Nigeria 'Electronic Access Device' means a personal computer, telephone, mobile phone, personal digital assistant or any other electronic device, including wireless devices that will allow you to access to the app. 'Fees' You may pay fees when you make transactions/transfers. A list of these fees is available on our website, you can also reach our call centre for details. 'Insufficient Funds' If there are insufficient funds in a gomoney account, we will not act on your Payment instruction. 'Mobile number' means the mobile phone number you have nominated to use on or with the device or devices you use to access the app. 'NDIC' means Nigeria Deposit Insurance Corporation 'PIN/Password' means the confidential personal identification number you select to identify yourself and to confirm Transactions on the application or conjunction with a card. 'Prohibitions on Use' You will not access or use your gomoney account for an illegal, fraudulent, malicious or defamatory purpose 'Password and PIN Security' Your Password, PIN and Identification Question must be unique and not easily guessed. You must always keep your Password, PIN and Identification Questions strictly confidential. You will notify us immediately if you become aware of any unusual, suspicious or fraudulent activity in your gomoney account. 'Responsibility for merchant Payments' You decide if you want to make or request a Payment. We do not guarantee the identity of any Participant or Merchant, and we are not responsible for any disputes you may have with such Participant or Merchant, including if that Participant or Merchant (i) does not credit you for a Payment for whatever reason, (ii) charges you fees or penalties, or (iii) does not supply goods or services purchased or the goods or services are not suitable. 'Transaction' means any loading of funds from a Funding Source to a gomoney account, any offloading of funds from a gomoney Account and any Payment. How to contact us: You can contact us through the help section on your app; or send us an email at [email protected] How we’ll connect with you: We will primarily contact you in the same way you choose to reach us. On particular occasions where another means of contact is necessary, we’ll let you know beforehand. Push notifications: we also send you instant notifications when you spend or receive money. Emails, notifications and texts: We will send payment receipts, login notifications, newsletter and other information relevant to you mainly via email, text messages or in-app notifications Your Information: Information we collect When you sign up on gomoney, we collect and retain your Name, Address, Bank details, location and legally identified gender. On the application, you will be asked to generate: Username, Login PIN, transaction PIN, and security questions. Please see the Privacy Policy for full details on the personal data that we hold and how we use it. You agree to us using your information By accepting these terms, you agree to us using your information to make and receive payments on your account in furtherance of the service. If at any point, you’re no longer interested in us using your information, you are required to close your account. Incorrect information If we discover that the information, we hold about you is incorrect, we reserve the right to suspend your gomoney account until we can obtain and verify the correct information in order to protect you (user) and us.
Account Management
By virtue of the collaboration with Sterling, gomoney accounts and all deposit accounts of the same ownership with Sterling are combined and insured with NDIC. A user is assigned one account on the Platform to send, receive money and for transactions. To get a gomoney account, you must be at least 18 years old and have an active, registered Nigerian phone number. gomoney account is denominated in Nigerian Naira. All transactions and payments shall be in currencies in circulation in Nigeria at any given time. All cards (gomoney cards) associated with your account will be prepaid debit cards and not credit or any other form of post-payment cards. The default limit on a gomoney account is NGN50,000. You may choose to link your Nigerian BANK VERIFICATION NUMBER (BVN) and identification details to your account for access to more and higher value transactions on gomoney. When you do, your limit will increase to between NGN300,000 and above, depending on the details you choose to provide. When you link your BVN, you would be able to send and receive money from your approved existing bank account, at the applicable fee. Adding funds to your account: Funds can be added to your gomoney account through bank transfers or receiving payments directly to your gomoney account. Depending on how funds are added to your account, fees may apply. We may not approve receipt of funds into your gomoney account if: • Your gomoney account has been suspended • Your gomoney account has been cancelled or deleted • The details provided or used by the sender are incorrect • In compliance with any applicable laws (including any laws relating to anti-money laundering or sanctions) or under the rules, regulations and procedures that apply Where a payment is not approved, the funds may be reversed to the sender without notifying you if any of the above applies Making Payments: Your gomoney account can be used to make purchases within the app, to pay other Users and non- users and for service or merchant payments. For payments to be successful, your gomoney account must be adequately funded, you will be notified if/when payments are unsuccessful. You can make payments within and outside Nigeria, using your gomoney card. Where a payment fails or is not authorized, you will be notified with a push notification to your gomoney account. Account Balance Your account and ledger balances are always available to you on your gomoney account. The 'Reports' function also helps determine all inflows and outflows on your account at any given time. If you require an account statement for a period, or a receipt for a particular transaction, you may download the statement or required receipt directly from your gomoney app and either save on your device or share via any share channel of your choosing. Averagely, payments will take about 3 minutes once approved. Notifications will be sent in the app and via push popups shortly after. International payments All gomoney cards and transactions will be limited to the currencies in circulation Nigeria at any given time. When you make international payments through your gomoney Cards in a foreign currency, we will use official CBN exchange rate. Checking your gomoney account balance gomoney will compile a spending summary for you which you can access in your app. You will be sent notifications for all payment transactions, and receipts for all payments will be available on your gomoney app- each with its own unique transaction reference.
Transactions Management
Payments You can send payments via text to a Nigerian phone number, email address or any messaging platform of your choosing. An authorized gomoney payment is complete when you, the account holder sends a payment link to the receiver and the receiver acknowledges payment by clicking the link, entering the unique generated passcode which you— the sender— will provide, and choosing a transfer option. If the receiver does not approve transferred payment within 24 hours, the link will expire, and the transaction will be nullified and the transferred funds would be sent back to your account. Alternatively, can also transfer payments from your gomoney account to any Nigerian bank. This option may attract applicable charges. We may reject, decline, fail to authorize, or delay any transaction to or from your account or, in the case of a credit to your account, delay making the funds available to you where we consider it reasonable to do so and this includes without limitation, the following: - The payment instructions you or the third party have provided are unclear - Suspected fraud or criminal activity on your account - Illegality of the proposed transaction - The payment meets the criteria for a payment type you have asked us to block look out for in the security options on your gomoney app. - A restriction applies to your account - In compliance with any applicable laws (including any laws relating to anti-money laundering or sanctions) or under the rules, regulations and procedures that apply to the payment system the transaction was processed through - Your failure to comply with any of your obligations under these terms and conditions - It is deemed necessary to protect your account If we block your payment, we will let you know by using any of our communication channels (see ‘How we’ll contact you’ section above) We are not liable to you for any loss or damage you suffer as a result of us rejecting, declining, failing to authorize or delaying any transaction to or from your account or any delay in funds being made available to you. Direct debit/Scheduled payments: To set up a direct debit from your gomoney account, you must first authorise the organisation taking Direct Debit payments from the account. If you ask us to pay direct debits/subscriptions on a specified date, your payment will go out on the day you have indicated. And we will register the date you've chosen as the first official payment. It is your responsibility to check there is sufficient available balance before any payment is due. If your account does not have sufficient available balance, your direct debit payment will be rejected. Cash withdrawals You can also send withdraw from any ATM using your physical gomoney card and your PIN.
Your money is protected under NDIC
All deposits are insured by the National Deposit Insurance Corporation and are held with Sterling Bank. We are ISO 20000-1 and ISO 22301 compliant. For card transactions, our systems are PCI-DSS compliant.
Card Maintenance
The gomoney Mastercard is issued by Sterling pursuant to a license by Mastercard Asia/Pacific Pte. Ltd. The gomoney Mastercard Debit Card may be used everywhere Mastercard debit cards are accepted. gomoney offers virtual and physical debit cards. Both can be used within or outside the country but may be subject to transactional costs that are outside gomoney’s control. Each transaction will be approved by the cardholder at any merchant by entering the pre-registered card PIN or other security codes. Your gomoney virtual card is free and can be used as soon as it is requested. There are no charges aside a quarterly sum of NGN53.75 for card maintenance.
Lost, stolen or damaged cards
If you feel your virtual card has been compromised, you can freeze it temporarily, or block it and request a new one. We will block your card as soon as you click the block option, We are not liable for any losses due to misplaced cards, unauthorized PIN use or in the event where we believe the cardholder has acted fraudulently or negligently. We will block your card as soon as you click the block option, We are not liable for any losses due to misplaced cards, unauthorized PIN use or in the event where we believe the cardholder has acted fraudulently or negligently.
Forgot PIN, Passcode If you forget your app Passcode or log in details or want to change them, you can click on the 'forgot passcode' option on the login page and follow the steps. To change your transaction PIN, you would need to contact us at [email protected]. If your PIN is compromised in any way, you are required to change it. If something goes wrong Though gomoney has taken extra precaution to ensure that all your transactions are secure, We do not guarantee secure, continuous, uninterrupted access to any part of the gomoney services, software, or systems, including any networks and servers used to provide any of the services stated herein. Accordingly, we are not responsible for the matters, which include actions of hackers and other unauthorized third parties that breach our reasonable security procedure. No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of the app. Please keep your Electronic Access Device, card and PIN safe at all times. It is your responsibility to ensure that nobody has access to your Platform log in details. If we discover any security issues affecting your account, we’ll contact you as soon as possible using one of our usual channels (see ‘How we’ll contact you’ above). You won't be able to claim back money you've lost if: • you provide and authenticate incorrect instructions on which basis a transaction is processed (although we will make reasonable effort to recover your money); • you deliberately or negligently disclosed your PIN or allowed access to your phone and/or debit card is compromised either by loss or theft or; • you send or receive what we reasonably believe to be potentially fraudulent money If someone sends you a payment link by mistake, you can ignore the link and the transaction won’t happen
Customer’s responsibility
We have compiled a list of things you need to do to help us keep your account safe: • It is your sole responsibility to keep your account safe: Security Details, PIN and any part of your account security should not be shared with anybody else or carelessly stored or disclosed under any circumstance. • If you leave your Electronic Access Device without logging out, write your PIN down in a public space or share your details with anybody, We will not be liable for any errors, or results that may come of it. • We will use all reasonable efforts to keep the App and service safe at all times, and your security settings will help us narrow it further down. However, if these issues arise due to carelessness with any part of your app or account security, there is very little we can do and we will be relieved of any liability as regards the occurrence of a breach • If you believe or reasonably suspect that there is a fraudulent act, we haven’t caught (which should be easy since you get all notifications) it is your duty to notify us immediately. We will then investigate and report back to you through the most secure channel you provide to us. • You are required to change your security options if you believe any part of your security has been compromised. • Where you notify us of your intention to change your password, PIN or security options, we will, with your approval, delete these details and allow you set up new ones. • Upon your registration or approval of certain services, you give us permission to deduct any fees we have stated on the price list as the fixed fee for said service. If these fees change, you (the service user) will be notified in advance and given the option to opt out of this service.
Subject to any other provision of these terms and conditions, to the extent permitted by law, we are not liable to you for or in connection with: • any loss or damage you suffer as a result of using your account; • any delay or failure in processing a transaction on your behalf; • any transaction which is processed by us on your behalf; • any failure, malfunction, delay or error (for any reason) of any equipment, system or software (including, without limitation, the telephone, internet enabled device, software and telecommunications and ISP services you use to access an account or payment facility); • any unavailability or failure of a payment facility to accept instructions from you; • any unauthorized access to, or disclosure of information relating to, your account; or • any other action taken or not taken in relation to your account.
The App, website and its contents are provided 'as is' without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. These warranties are hereby excluded to the fullest extent permissible by law. Under no circumstances shall We be liable for any direct or indirect, special, incidental or consequential damages that may arise from your use of, or inability to use, this platform or the services
Closing your account
You can cancel or close your account any time you want. If you’d like to, please contact us (see how to reach us section). Ensure you transfer or withdraw any available balance before closing because once you close the account, you won’t be able to access the account again. We reserve the right to close your account or stop you using your card and app immediately and without notice in order to maintain security, if: • You have breached the terms and conditions • You give us false information at any time • We suspect fraud or an attempt at fraud • You have broken the law or attempt to break the law • We receive notice of your mental incapacity, bankruptcy or death If you do not operate your account for six (6) months, your account may be deemed dormant. You will be notified and given the option to make a transaction to re-activate the account or close the account.
When your account is closed
• All Direct Debit/subscription transactions that were set up on the gomoney account will be terminated once your account is closed. • We may cancel any card linked to the account and disable your access to other payment facilities linked to the account; • You will be liable for any transactions that were not processed, or that occur, on the account (including, but not limited to, outstanding merchant purchases) at the time the account is closed; • You must pay to us on demand all unpaid fees and charges prior to closing the account;
Complaints or feedback or suggestions
If you have a complaint, please contact us and we will fix the problem. You can also share your issues, feedback or suggestions on the gomoney community group, where the community manager will respond either privately or on the group. Feedback will be monitored to help improve how we serve you!
Making changes to this agreement
This agreement will always be available in the app and on our website. We can make changes to it for any reason. If we make changes, we will notify you via our communication channels. (see ‘How we’ll contact you’ above). If you don't agree to any of the changes, you can let us know and we'll close your account and we'll transfer any money in the account to another account of yours. If we don't hear from you, we’ll assume that you’re happy with the changes we’ve made.